CT, a Wolters Kluwer business, provides intelligent software and service solutions that empower legal professionals to more effectively manage dynamic information, speed workflows and make critical decisions. CT provides solutions for managing statutory representation, corporate transactions, corporate records and jurisdictional and securities compliance.

Wolters Kluwer offers an excellent benefits package that starts on you first day including, medical/dental benefits, 401K, tuition reimbursement, 20 days PTO, in addition to 12 paid holidays. We offer a casual work environment and encourage the promotion of our employees.

We are currently looking for a Customer Specialist in our Walnut Creek office.  As a Customer Specialist you will provide consultative phone and online service as well as face-to face client visits to probe for cross selling opportunities for our array of products as well as providing expertise in the areas of corporate filings, document retrievals and statutory representation.

In addition, you will need to be a team-oriented individual who is able to multi-task, work and problem-solve independently, as well as provide solutions to increase team efficiency. A variety of training, including one-on-one mentoring will enable you to communicate with customers, answer inquiries about our products and services, and develop proficiency in using CT's electronic products. You will be able to create, track and follow-up on work orders to guarantee high quality service throughout a work orders lifecycle from start to finish.

The successful person will need to be able to work a shift of 12PM-8PM approximately one week every 2 months as part of the After Hours team/initiative.

Education/ Experience:

• Bachelor’s Degree preferred or combination of education and work experience.

• Minimum of at least 2 yrs experience in a Customer Service role (this could be part time).

• Effective written and oral communication skills required.

• Strong knowledge of MS office/internet, ability to learn new applications.

• Ability to multitask and demonstrate ability to problem solve.

• Excellent interpersonal, communication, and organizational skills.

You will also need to be able to work a shift of 12-8 approximately one week every 2 months

Qualified candidates should apply on-line by visiting www.wolterskluwer.com, click on careers, US careers and at the requisition drop down menu, go to 09-4010 and follow instructions from there.

We are an equal opportunity employer and committed to a diverse workforce