Candidate will have project management responsibility to design and deliver and implement Customer Relationship Management solutions, processes and technology. This person will function in an external customer-facing role and utilize knowledge Customer Relationship Management in order to provide the integration of multiple technologies, processes and channels that facilitate CRM.Project management responsibilities will include developing work plans, scheduling, budgeting, estimating and scheduling, team coaching and mentoring. Technology implementation responsibilities would include a focus on solution delivery and architecture. The architecture would include overall responsibility for the integration of multiple technologies and processes to facilitate successful CRM / eCRM implementations.

Qualification:
• Candidates must have an average of 6-12 years overall work experience with experience in    CRM or eCRM.
• Minimum 5 years of experience with Oracle products
• Degree in Engineering/Computer Science
• Experience with Oracle Applications Release 11/11i
• Prior internal or external Consulting experience is required.
• Individual should have significant experience in one or more of the following areas:
• Experience with CRM Packages such as Siebel, Kana, Clarify or Broad vision
• Customer Self-Service
• eCRM, including Chat, Web Call-Through, Voice Portals
• Experience working with the marketing, sales and/or customer service organizations within   an Energy, Utility or Communications company.
Preferred skills include:
• Customer Insight
• CRM Architecture
• Retail Strategy
• Integration of marketing and sales/service functions
• Sales Force Automation/Effectiveness
• Process reengineering, process design and implementation, process mapping and workflow.
• Business process acumen, functional design, functional/user testing, business process   conversions