Housekeeping Manager     
Department:     Housekeeping/Laundry
Hard Rock Hotel San Diego    
Position Type:     Full Time
CA - San Diego     Salary:     Open

JOB DESCRIPTION:
HARD ROCK HOTEL SAN DIEGO: As authentic, passionate, irreverent and unpredictable as music itself.

The Hard Rock Hotel in San Diego is looking for a Housekeeping Manager for this new hotel located at the epicenter of San Diego’s entertainment and music district known as the Gaslamp Quarter.

The candidate selected for this position will report directly to the hotel’s Director of Housekeeping.

DUTIES and RESPONSIBILITIES

PEOPLE
•Create a positive environment in which all employees have the ability to maximize their potential.
•Assist with supervision of all housekeeping associates.
•Complete room updates and communicate with front desk for early arrivals and departures in a timely manner.
•Administer monthly safety trainings and update safety binders, attend safety training.
•In the absent of housekeepers, clean rooms and provide supplies needed to guests.
•Schedule proper staffing to maintain optimal production within budgeted hours.
•Train and empower employees to exercise good judgment to make decisions regarding service, product quality, and guest satisfaction by adhering to company training standards.
•Train, supervise, coach, and counsel staff.
•Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
•Evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that may arise.
•Work as a team, helping all employees to complete the required activities that ensure guest expectations.
•Maintain low staff turnover rate and high morale.

BUSINESS
•Maintain proper inventory of linen and supplies.
•Purchase needed linen and supplies while staying within budget.
•Inspect all rooms and correct deficiencies.
•Make work orders of needed repairs and submit them to Engineering.
•Supervise special projects.
•Maintain a clean and organized laundry room.
•Inspect the quality of linen and towels to maintain proper standards.
•Provide a monthly inventory of linen, towels, and other bedding supplies.
•Report malfunctioning equipment to Engineering and the GM immediately.
•Maintain cleanliness and an attractive appearance in guest accommodations and public spaces in accordance with brand standards and requirements.
•Operate ethically to protect the image of Hard Rock.
•Perform duties in accordance with company standards, policies, and guidelines.
•Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the Hotel.

MINIMUM JOB REQUIREMENTS

CORE COMPETENCIES
•Passionate about the job you do and the results of your efforts.
•A team driven leader able to use collaboration to achieve the best result.
•Making it better than it was before.
•Communicating clearly and directly.
•Listening.
•Always giving the benefit of the doubt.
•Doing everything with gratitude and humility.
•Always doing what you say you’re going to do.
•Leading by example and walking your talk.
•Focusing on what’s important, not urgent.
•Always doing what is in the best interest of the company.

REQUIRED SKILLS:
ASSISTANT HOUSEKEEPING MANAGER EXPERIENCE
•Minimum of 2 years of supervisory experience required.
•Experience in a 4 Star or 4 Diamond property preferred.
•Position will be required to work a varied schedule that may include evenings, nights, and weekends.
•Excellent time management skills.
•Solid scheduling experience.
•Ability to quickly evaluate alternatives and decide on a plan of action.
•Ability to create an enjoyable work environment including mentoring, multi-tasking, strong motivational skills.
•Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
•Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
•Ability to make repeating movements of the arms, hands, and wrists.

LANGUAGE SKILLS
•Multiple language abilities preferred, fluency in English required.