Job Title: |
Convention Services Manager - The Westin San Francisco Market Street |
Requisition Number: |
WESS61 |
Date Posted: |
05/21/09 |
Property: |
Westin Market Street
|
City: |
San Francisco
|
State/Province: |
California
|
Full/Part-Time: |
Full Time - Permanent
|
Regular/Temporary: |
Regular
|
Normal Work Days: |
|
Start Time: |
|
End Time: |
|
Number of Open Positions: |
1 |
About Highgate: |
Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments headquartered in Dallas, Texas. The company's current portfolio includes 23 hotels throughout the United States, totaling more than 19,000 rooms (including owned and managed properties).
Brands under management include Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Courtyard by Marriot. Additionally, the company owns and/or manages a number of notable independent hotels including the Park Central in New York and the Parc 55 in San Francisco.
Highgate is a fully integrated hotel company made up of over 5,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal. |
Main Purpose of the Role: |
Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals.
Position is responsible for finalizing group business. Recommends program and procedural changes. |
Main Areas of Responsibilities: |
1.Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc...) while maximizing banquet space to meet/exceed revenue goals.
2.Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.
3.Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc... Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.
4.Prepare status and period end reports to keep management abreast of activities.
5.Maintain up-to-date knowledge of corporate/hotel procedures and products and the competition's product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.
6.Participate in communication and professional organizations to maintain high visibility and promote sales.
7.Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required. |
Experience/Skills and Abilities Required: |
- More than two years of post high school education, but less than a degree from a four year college.
- Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
- Requires thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions.
- Requires knowledge of the hotel's and IHC's policies and procedures and the ability to determine course of action based on these guidelines.
- Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
- Must posses communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
Ability to drive to outside sales calls. |
Education/Certifications Required: |
More than two years of post high school education, but less than a degree from a four year college. |