Job Details: Salon Manager 

GENERAL SUMMARY & SCOPE 

Responsible for meeting or exceeding salon and pro-hair sales budget through staff recruiting and productivity development; salon service promotions; and salon service demonstrations. 

Responsible for creating an environment that maintains and exceeds standards of excellence in Guest Service, client retention skills, staff technical proficiency, and professional hair care recommendations. 

Primary contact for all salon personnel.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions) 

meets or exceeds salon service revenue and pro hair retail revenue goals. 

Ensures that all internal/external product training classes are attended. 

Responsible for meeting or exceeding all category and salon personnel productivity standards. 

Analyzes on a monthly basis the salon sales, expenses and trends, utilizing Pro Salon System reports, with the District Manager to determine ongoing standards for weekly revenue goals, staff productivity goals, average ticket goals, and customer retention goals. 

Develops weekly and monthly salon promotions and events to build the salon business. 

Coaches salon team to increase productivity through weekly goal setting, monthly mini-review meetings and annual performance appraisals. 

Ensures that entire salon team conducts each segment of a Client visit courteously, efficiently, and in accordance with the established client retention procedures. 

Responsible for the management of all salon personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance. 

JOB SPECIFICATIONS 

Undergraduate degree, 5 yrs. relevant work experience or equivalent combination of education and relevant work experience. 

4 yrs. salon management experience (management license, as required by state law). 

Demonstrates advanced competency in salon sales, products and service. 

Demonstrated knowledge of State board of Cosmetologists’ regulations and hiring requirements. 

Exceptional written and oral communication skills. 

Ability to work in a fast-paced environment. 

Ability to foster a productive team environment.

SPECIAL POSITION REQUIREMENTS 

Occasional travel required.

WORKING CONDITIONS 

On a regular basis, requires the ability to walk. 

On a regular basis, requires the ability to reach with hands and arms. 

On a regular basis, requires the ability to stand for a minimum of 4 hours. 

On a regular basis, requires the ability to lift and/or move 50 lbs. 

On an occasional basis, requires the ability to climb a ladder and balance. 

On a frequent basis, requires the ability to stoop, kneel and crouch.