The Donna Karan Company LLC, one of the world’s leading fashion houses, seeks a Full Time Sales Supervisor for its DKNY Vacaville, CA Company Store location.

Responsibilities include but are not limited to:

Sales Generation:

·         Meet personal and store sales goals

·         Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales

·         Utilize and support the “7 Steps of Selling” to maximize sales performance

·         Demonstrate an in-depth knowledge of the merchandise

·         After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

·         Ensure all sales related policies and procedures are maintained

·         Maintain a keen interest in the fashion industry and market trends

Customer Service:

·         Support and encourage staff to provide the highest level of customer service, utilizing the “7 Steps of Selling”

·         Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

·         Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

·         Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations:

·         Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

·         Assist in the training of sales staff in all areas of appropriate register usage and maintenance

·         Understand and properly execute all management register functions

·         Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork

·         Participate in bi-annual inventories

Merchandising/Visual:

·         Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

·         Assist in the implementation and maintenance of all merchandising/ visual directives

·         Ensure deliveries are properly processed in a timely manner

·         Identify product concerns in a timely manner

·         Communicate inventory needs to support the business goal

Human Resources:

·         Ensure image and grooming standards are professional and reflective of the brand image, at all times

·         Adhere to work schedule, inclusive of time and attendance

·         Support and assist in follow-up for all training programs and seminars

Requirements:

Minimum 2 years specialty retail experience