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Company Name: Salesforce.com
Job Title: Developer Support Engineer
Location: San Francisco, CA
Profession: Software Design/Development

Job Description:

Description: Change the way the world does business at salesforce.com, the global leader in software as a service (SaaS). More companies trust their vital customer and sales data to salesforce.com than any other on-demand customer relationship management (CRM) provider in the world. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment 9 years ago to an organization with more than 3,000 employees. For fiscal year 2008, we reported revenue of approximately $748.7 million, an increase of 51 percent from fiscal 2007. Why? We deliver integrated, customizable business applications for companies ranging from small nonprofits to global enterprises. Or maybe it’s because Salesforce is so easy to learn and use. Or it could be the unprecedented speed with which our customers see real, tangible ROI. Or maybe it’s because of our 100-percent dedication to the success of our customers. In fact, more than 43,000 companies and 1,000,000 subscribers worldwide depend on Salesforce to manage their sales, marketing, customer service, and other critical business functions. We are proud to be contributing to the success of companies of all sizes, in all industries, around the globe. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a fast-paced, performance-based, competitive atmosphere; and the chance to be surrounded by peers and leaders that inspire, motivate, and innovate.

The Force.com platform is the most scalable, secure and popular on-demand platform in the world today. You can develop and instantaneously deploy applications without any infrastructure - 100% on-demand. We are seeking a highly motivated and creative Developer Support Engineer ready to drive our customers to creating excellent applications on the Force.com platform. If you seek to join our talented, highly innovative team to enhance the Developer, Customer, and Partner user experience, this is might be the perfect fit for you.

Responsibilities:
Assist third-party developers to troubleshoot their integration with salesforce.com APIs and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
Write sample code, client libraries, and contribute to Open Source projects.
The Developer Support Engineer will take the initiative to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community


Required Skills/Experience:
BA/BS degree in a technical field preferred with a strong academic record.
3+ years engineering / programming work experience.
Ability to communicate technical concepts clearly and effectively.
Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
Solid programming abilities in one or more of the following languages: Java, PHP, Python, Ruby, .NET, JavaScript and Perl.
Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues.
Excellent written and verbal communication skills
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Understanding of database concepts and data management (RDBMS) and SQL


Desired Skills:
Familiarity with Salesforce.com proprietary technologies: Visualforce and Apex code is a plus
Previous experience with Salesforce.com CRM and its technologies.
Experience as a committer in an Open Source project is a plus.

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