Looking to make a hire? Go to our Employer Site

main image
Already have a Jobfox profile?

Click here to login and apply for this job.

Not the job for you?

Create your free profile now and we'll immediately match you with jobs that are right for you.

Start Profile


About Jobfox

At Jobfox, we're dedicated to matching job seekers with great jobs based on their skills and experience. Find your next job today, start your free profile now.

Company Name: Impac Medical Systems, Inc.
Job Title: Technical Writer
Location: Sunnyvale, CA
Profession: Technical Writing/Documentation

Job Description:























SUMMARY:
Technical Writers are responsible for producing and publishing customer documentation to support comprehensive system use. Technical writers must comply with all quality standards and procedures, consistently deliver results according to project plans and deadlines, and pro-actively seek out and execute process improvements to deliver excellent customer documentation.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Product Documentation: Ensure that all necessary product documentation is produced and published in a timely, professional, and efficient manner per established templates/procedures for the assigned product area. Proactively leverage all work by extending it to other media options to improve internal (employees) and external (customers) understanding of the Elekta/Impac Software product line. Documentation types include: Release Notes, System Requirements, Help and How-To topics, Training Guides, Product Notes, Checklists, Reference Materials, as well as other assigned projects.
• Project Team Participation:  Participate in product review teams for assigned products areas as needed. Review and sign-off on all engineering documentation relevant to assigned product specialties, and help determine support documentation required for product release. Work with designated staff to pro-actively improve customer satisfaction with products and product documentation.
• Customer Service Support:  Constantly improve quality and breadth of documentation to meet or exceed customer expectations and help reduce customer call volume. The most important attributes of quality documentation are: accuracy, thoroughness, readability (i.e. not ambiguous, easy to understand), usefulness, consistency, and organization.
• Process Improvement: Ensure ongoing improvements by developing work instructions and templates to guide documentation development, review others’ work for quality and consistency with established standards, and seek out and implement new tools and technology to improve either the development process or the end-product.


QUALIFICATIONS:
• Excellent written and verbal communication skills
• Ability to write clearly and concisely
• Ability to research engineering documents to produce user-friendly documentation
• Ability to effectively interact with members of other departments
• Ability to effectively use available resources to assess and resolve problems
• Ability to work efficiently and independently with minimal supervision
• Ability to consistently deliver results according to project plans
• Excellent organizational skills and attention to detail
• Working knowledge of core products and proficiency in assigned product specialties



EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in a related field (e.g., technical communications, healthcare, computer science, communication arts, journalism); minimum of five years experience in technical writing, online help development, and software documentation (PC applications and networking). Familiarity with and/or proficiency with the following software tools: Word, FrameMaker, RoboHelp, PaintShopPro, and Acrobat. Experience with Simplified Technical English, Structured Authoring, Information Mapping, and/or Content Management Tools is a plus.
 



 
  
Impac Software is an equal employment/affirmative action employer -M/F/D/V-EOE.

Interested in this Job?
Select a profession to see top Jobfox jobs in San Francisco.
Individuals in this profession are responsible for compilation, assembly, and delivery of source code into finished products or other software components.
This profession covers individuals who administer and support company databases. This includes database creation, monitoring and troubleshooting.
This profession covers individuals who function as a desktop support or corporate help desk representative. These positions are usually located internally within a company or organization.
This profession covers individuals who are responsible for the network security of a company. This covers all components of security control - Management control, operations control and technology control.
Individuals in this profession support and design computer networks. Key skills include knowledge of specific network protocols, e.g., IPv6, and overall network design and optimization.
Individuals in this profession design semiconductors or manage the verification process.
Individuals in this profession perform testing of semiconductor devices at the wafer, chip or board level.
Individuals in this profession design and develop software, e.g., enterprise applications, operating systems, and desktop software. Software testing, user interface design, and build/release/install individuals are covered in separate professions.
Individuals in this profession support computer networks and administer server and enterprise software. Key skills include knowledge of specific operating systems and server software. The Network Design/Engineering profession is better suited to professionals who design networks and have advanced knowledge of specific networking protocols.
This profession covers individuals who are technical writers. Technical writers write technical manuals or operating instructions. They also are charged with altering the tone of their writing to conform to specific audiences.
This profession covers individuals who manage a corporate IT department. Managers coordinate the activities of the entire department and serve as a liaison between other functional areas of an organization. In addition, this profession also covers software managers for ISVs or consulting firms.
This profession covers individuals who are testers, quality assurance engineers or testing managers. These professionals test applications, primarily software, using either manual processes or automated testing tools.
Individuals in this profession are responsible for the design of computers, appliances, mobile communication devices, software applications, and websites with the focus on the user's experience and interaction.
Seekers   Jobs   Privacy Policy   Terms of Use   Contact Us   Job News   © 2009 Jobfox
Atlanta Jobs   Boston Jobs   Chicago Jobs   Dallas Jobs   Houston Jobs   Los Angeles Jobs   New York Jobs   Philadelphia Jobs   Phoenix Jobs   San Francisco Jobs   Seattle Jobs   Washington, DC Jobs  

Jobfox is more than a list of jobs. Our patent pending Mutual Suitability SystemTM enables us to match the wants and needs of job seekers with those of our employers. We then take the process a step further through the Jobfox Intro. The Jobfox Intro connects both job seekers and employers to ensure there are no missed opportunities. It’s no wonder we have so many jobs and are the fastest growing job site on the Internet.