Jobfox - Quality Assurance Specialist

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Company Name: Responsys

Job Title: Quality Assurance Specialist

Location: San Francisco, CA

Profession: Testing/Quality Assurance

Job Description:

Come lead the next revolution from Responsys. A new position within Responsys Campaign Services team has been chartered to lead the division in protecting the branding and quality of our clients. It's a tall task, with the very highest expectations. The successful candidate will have demonstrated a deep understanding of and extreme attention to detail and focus on specific tasks surrounding ensuring 100% accuracy in every email campaign that we develop or deploy in-house.

Work closely with the campaign development team to test and ensure the release of quality email campaigns, landing pages and micro sites including developing, maintaining, and implementing test strategies, plans, procedures, and cases. In addition, communicating with team members as to issues discovered through the testing process while introducing and implementing improvements to streamline processes and procedures.

Since this is a new position within the division, he/she should be ready to work with management to define the goals and objectives of this position and be ready to set a new standard and “chart a new course”. Determination, ambition and a focus on ensuring our clients marketing efforts will be at the core of this position.

Primary Responsibilities:

Responsible for reviewing, testing and approving a majority of HTML/Text creative that is handled through the Campaign Services and Creative Services Groups.
Oversee Quality Assurance processes including daily productivity measurements and accuracy and quarterly goals analysis, annual reviews, and ancillary issues.
Work with team members to facilitate the approval process for Email Campaigns prior to launch.
In working with Management, create and implement new processes for the approval of Email Campaign Creative including signoff forms and record keeping.
Provide assistance and direction on how to resolve issues.
Ensure QA package (environment, data, test plans and test case library) for all products in maintained and updated.
Participation in the enhancement of processes and projects, in order to ensure that Quality Assurance is prepared for the work.
Provide regular project status report to the Manager of Campaign Services.

Qualifications:

Bachelors Degree similar industry experience
Prior experience in a Quality Assurance environment is preferred.
Basic knowledge of one or more web technologies and Internet environments including: email software, ecommerce, web analytics, affiliate programs and application service providers.
Very strong skills with MS-Word, MS-Project, MS-PowerPoint, MS-Excel.
Proven past experience within a position that relied on an attention to detail
Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills.
Individual must be process orientated, self-motivated and somewhat creative with entrepreneur mindset
Effectively presents information and responds to questions or inquiries from supervisor, staff, coworkers, coordinating personnel, etc.
Client focus with an obsession for achieving targeted, measurable results

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